Frequently Asked Questions

How do I bring my Shoppers Optimum, PC Plus and PC Financial accounts all together into a single PC Optimum account?
Start by downloading the PC Optimum mobile app, or create an account online at www.pcOptimum.ca.

During the online account setup, you will be prompted to provide more information about your Shoppers Optimum, PC Plus and PC Financial accounts. After those verification steps, all your points will be brought together into one PC Optimum account.

If you don’t have all your account information during your account setup, not to worry. You can log back into your account later to add any additional information.

Alternatively, if you wish to visit a participating store to link your cards, you will be asked to swap your existing PC Plus or Shoppers Optimum card for a PC Optimum card.

Where can I get a PC Optimum card?
You can get a PC Optimum card at our almost 2,500 participating locations; just ask the cashier at checkout. Use the store locator to find a participating store near you.

If you’re a PC Financial Mastercard® cardholder, your card automatically acts as your PC Optimum card, and is the only card you need to earn points at participating stores. To enjoy all the benefits of the program, simply create an online account at www.pcOptimum.ca.

When I swap my Shoppers Optimum, or PC Plus, or Pharmaprix Optimum card in store, what are you doing with my old card?
To ensure your privacy is safe and that we are being environmentally friendly, we will be shredding any Shoppers Optimum, or PC Plus, or Pharmaprix Optimum cards and recycling them in store.

How do I register for PC Optimum with my PC™ id?
Registering for the PC Optimum program enables you to receive personalized offers. Your PC™ id is your email address and password to use as your login information for your PC Optimum account. This is different than your PC Plus or Optimum login. If you are registered with joefresh.ca, beautyboutique.ca or online grocery websites, you already have one! If not, click on Register and enter the name, email, and password you want to use for your new PC™ id.

How can I verify my Optimum and/or PC Plus accounts?
There are 4 ways to verify and link your accounts:
Instore…
1. Swap your card instore for a new PC Optimum card. Input your card number online or via our app...
2. A verification link will be sent to the email address that is associated to your Optimum or PC Plus account (make sure to check your junk mail). Click on this link and you are good to go!
3. Verify your account by entering the password that you used to login to your Optimum account. For PC Plus you can enter your email address and password that you used to login to your PC Plus account.
4. Don’t have an account password or can’t remember it? You have the option to answer challenge questions about your past shopping trips to validate your account.
Learn more

How can I check that I have linked my Optimum and/or PC Plus accounts to my PC Optimum account?
To see your new points balance, ensure you have linked your PC Plus, Optimum, and President's Choice Financial Mastercard to your PC Optimum account. Log into your PC Optimum account look under "Manage Cards." If your account has been correctly linked, it will be listed under "Linked Accounts".
Learn more about linking your accounts

Why do I see 0 points balance on my PC Financial Mastercard?
If you are an authorized user on a PC Financial Mastercard account, when you register for the PC Optimum program, you will not be able to see any of the points on your PC Optimum account because they only display on the primary credit cardholder’s account. For you to be able to access these points, you and the primary cardholder will need to use a new feature called Householding. To learn more click here: http://bit.ly/2E5EXVB

Where can I use my personalized offers?
Most personalized offers can be used at participating stores of the PC Optimum program (depending on the product’s availability). Some personalized offers will be exclusive to certain locations and called out at the top of the offer

When do I receive personalized offers and how do I load my personalized offers?
Your offers are updated every Thursday, but check back regularly for new offers. Loading offers is how we know you’re interested in earning points and how we can personalize your PC Optimum experience. Your offers will automatically be loaded when you log into your PC Optimum account via the web or app.

Why are my offers not “personalized” to my shopping habits this week?
Your personalized offers may seem a bit more generic than you’re used to. But don’t worry, we'll get back to the personalized offer you love soon.

There are three simple ways to join the PC Optimum program:

1. Download the free PC Optimum app and create an account.

2. If you have a PC Financial debit or credit card, create an online account through the PC Optimum app or via the website and link your PC Financial card.

3. Pick up a free PC Optimum card in store.

Remember, you’ll need to link your new card to an online account through the PC Optimum app or at pcoptimum.ca to access your personalized offers.

If you have the PC Optimum app or online account, simply view all your offers and they will be loaded to your account for the next time you shop. Once you have loaded your offers, you’ll be able to earn them when you purchase the qualifying products at any participating Shoppers Drug Mart Inc. or Loblaws Inc. banners

Yes. You can download the PC Optimum app or view the mobile version of pcoptimum.ca on your phone. You may also view your grocery offers on the Loblaws or Real Canadian Superstore app after you have linked your PC Optimum account to your Click & Collect account.

When you sign up to receive emails or push notifications from the PC Optimum program, you’ll get a reminder when your new offers are available. As well, new offers will appear in the Offers section of your account on pcoptimum.ca, loblaws.ca, zehrs.ca, and superstore.ca.

Yes. To load offers from your Click & Collect account, simply view your offers on the PC Optimum app or in your online account.

Yes, all offers have an expiration date. You can find the expiry date of each offer by clicking on the offer and viewing the details. The terms of each offer, including restrictions, are also outlined in the details. Most offers expire around 7 days from the time they become available. Your offers appear in your offers section until they expire. You can choose to save an offer for next week; simply tap or click to see offer details and choose 'Save for next week'.

If you forget to load your offers one week, you will not be able to earn the points associated with those offers once they expire. To get the most out of the program, make loading offers part of your weekly shopping routine. That way, you’ll never miss out on something great. We can send you email reminders to load your offers; add your email address to your account under My Account and then Settings.

Once you use the offer within the specified offer date and earn the associated points, it disappears from your available offers. You may view any offers you've earned in the Transactions section of your PC Optimum account.

Most of your offers can be used once at any participating Shoppers Drug Mart location or Loblaws store across Canada. Please use the store locator to find a participating store near you.
Some offers will only be exclusive to a participating store, such as Shoppers Drug Mart or No Frills, Real Canadian Superstore or Zehrs stores. This will be called out on the offer.

In-store offers are offers available at participating stores or on items in your store flyer. You may also participate in in-store offers when you place a Click & Collect order online.

When you sign in to your Click & Collect account, your points balance appears on the PC Optimum page. You may also view your points balance online at pcoptimum.ca, or on the PC Optimum app. Your points balance is also printed on your receipt every time you shop with your PC Optimum card.

If you are using the PC Optimum app:

Go to the Points section of your app and locate the transaction you are missing points from. Click on that transaction and select “Points Inquiry”. Complete the points inquiry form, submit it and we’ll look into your missing points right away.

If you are online at pcoptimum.ca:

Go to Account and select “Points Inquiry” from the Points section. Complete the points inquiry form, submit it and we’ll look into your missing points right away.

Yes. You can donate your points to the President’s Choice Children’s Charity, or one of the pre-selected charities that have partnered with the SHOPPERS LOVE. YOU Program. Contact us for more information.

Your points balance instantly updates after a transaction is made with your PC Optimum card. If you’re using your PC Financial debit or credit card as your PC Optimum card, the points you earned as part of the PC Optimum program will be applied to your balance right away. However, it may take a few days or longer for your balance to reflect the points earned for using your PC Financial card to pay for your purchases.

Your account balance may be reduced by the number of points earned for that purchase, including any bonus points.

Unfortunately, you will not receive the points if the offer has expired.

To change your address, sign in to your Click & Collect account, go to My Account and then Profile. Once there, make your changes. Please note, this will not change your address for other sites associated with your PC™ id. Please contact us to change your name.