Stores and Services

Could you please provide me with any information on your Save A Tape Program? How does it work?

Each $450 worth of Zehrs or Zehrs Foods Plus cash register tapes is worth $1.00 ( Canadian) towards your favourite club or non-profit organization fund. You can calculate the retail tape using this formula: $450 worth of Zehrs or Zehrs Food Plus tapes equals $1.00 ( Canadian). Simply multiply the retail value of an item (to be purchased by your club or non-profit organization) by 450. For example: Should your organization wish to purchase a standard arm wheelchair retailing at $400, then $180,000 worth of cash register tapes would be required ($400x450=$180,000). Please note that this program is unavailable to individuals and tapes cannot be exchanged for cash.Submitting Tapes: Please place the tapes in bundles of $1,000.00. The bundles may then be placed in a box. Include the sum total of all the tape bundles. Please take the collected tapes to the Customer Service Desk of your local Zehrs or Zehrs Food Plus store. There, you will be asked to complete an order form which will be forwarded with your tapes to the Zehrs Administration Office for processing. A receipt will be issued for your tapes. Your Organization will receive a cheque which will enable you to use the funds for the purchase of items needed. Please gather at least $10,000.00 worth of cash regiser tapes before submitting them to your nearest Zehrs or Zehrs Foods Plus location. Please allow 4 weeks for cheque delivery.

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How much is charged for Photolab print order delivery?

We currently charge $2.99cdn for all print orders delivered within Canada and $3.99 per order anywhere in the US. For all other photo gifts we charge $4.99cdn per order delivered in Canada or the US.

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PhotoLab - How long will it take for my order to arrive?

Depending on the products you have ordered, the delivery times may vary.

Regular prints (4x6, 5x7, 8x10)
For stores that are setup to print online orders in store:
1-2 business days for the order to be printed.

For stores that are not setup to print online orders in store:
10 business days (not including weekends and holidays) for the order to be printed and shipped to the store.  Delivery times depends on the distance of the store from the photolab fulfillment site.

Specialty prints/ Photo gifts:
These orders are done at the photolab fulfillment site and shipped to the stores:
15 business days (not including weekends and holidays) for the order to be printed and shipped to the store.  Delivery times depends on the distance of the store from the photolab fulfillment site and the type of product.

 Mail delivery orders take 10 business to be printed and shipped.  We use Canada Post's Expresspost service to deliver your order, which will require 10 business days.

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Do all stores provide free parking?

All stores provide free customer parking. Time restrictions may apply. Please feel free to contact your store of choice directly for further information. Visit the store finder on our site for more information regarding our stores.

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Are any stores open 24 hours?

Currently, none of our stores operate 24 hours. For the hours of operation for your nearest store, please visit the Store Locator on our site.

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PhotoLab - Can I include a personal message with my orders?

We encourage it! When you are 'checking out' with your order you will be asked whether you would like to include a personal message for the recipient. In addition, you will be able to choose from our selection of special occasion cards which will be attached to your order.

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PhotoLab - Do you offer matte finish on prints?

At this time, we do not offer matte finish for prints.

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PhotoLab - Can I add more credits to my account?

No. At this time we can not add more credits to your account, you will have to purchase another prepaid account.

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PhotoLab - What forms of payment do you accept?

We accept MasterCard or Visa for payment for shipped orders, and we accept credit, debit and cash for store pick-up orders.

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PhotoLab - I have lost my account and/or pin number?

Not a problem, simply contact us at customerservice@photolab.ca, we can find this information for you by searching for the name the account was registered under, after verifying you information, we will send you your account and/or pin number via email. This process may take up to 1 business day.

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PhotoLab - Can I get a refund on prepaid prints?

Please contact our customer service department at customerservice@photolab.ca, we can make partial or full refunds on your prepaid account. If you have used your account to process pictures, simply contact us and return your images for a full refund.

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PhotoLab - What if I have a discrepancy between the credits I have?

Please contact our customer service at customerservice@photolab.ca, we can trace all orders placed with your account.

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PhotoLab - Do I have to pay extra for delivery?

Depending on the available value left on a prepaid account, prepaid accounts will pay for taxes and delivery cost, however, we offer free in-store pick-up at selected locations, please see our site for the store locations near you.

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PhotoLab - Can I use my prepaid account at your store locations?

No. Prepaid accounts are only to be used when buying prints online.

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PhotoLab - Can I use my prepaid account to buy other size prints?

Yes, you can use your prepaid account to buy any other size prints or gifts.

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PhotoLab - How do I purchase prepaid prints and how long does my account last for?

First you will have to purchase a prepaid account online. Immediately after your purchase when you click on confirm, you will be given your account and pin #, please write this down or print out this page. In addition, an email will be sent to you with your account and pin number. Now you're ready to upload your images. Once you have done this, enter your prepaid account and pin number in the spaces provided at the top of checkout step #1 and proceed to check out. The next screen will show your prints at regular price, however, your total will reflect the amount taken from the prepaid account. Prepaid accounts are used to pay for taxes and delivery cost or you can select no charge store pick-up. Your account will be active for 1 year from the time purchased, all credits will be lost after that and will not be refunded.

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PhotoLab - How long are my photos kept on your system?

All orders are kept for a period of 15 days before being deleted. Any requests done after the 15 days period would have to be reordered.

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PhotoLab - Where do my pictures go when I upload?

When you upload your pictures, copies of your pictures are transferred to our servers. We then create smaller copies so that you can easily view them on the Internet. Your pictures are only kept for 15 days and are then deleted. If you place an order, a copy of the picture will be sent to the printer. We do not keep copies of your pictures.

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PhotoLab - What file size should I use in order to get a quality print?

While true resolution is really the combined effect of a number of factors, including lens sharpness, contrast range, focus accuracy, and shutter speed; image resolution is generally a measurement of how much information is stored in a digital photo. Resolution is measured in pixels for digital cameras, pixels per inch (ppi) for scanners or monitors, and dots per inch (dpi) for printer output. For example, an image's resolution is the product of the number of pixels in the width and height of the image. This may be described as being 640 x 480 or 307200 pixels. Higher resolution photos have more pixels, and while they allow for more detail, they result in larger file sizes. The more pixels that an image contains (higher resolution), the better the picture.

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PhotoLab - How does your quality compare to 35mm processing?

Our processing uses the latest technological advancements to ensure that your digital images are printed with the same vibrant colours and sharpness that you have enjoyed from your 35mm camera. We also print your pictures on long lasting archival quality paper which will ensure that your pictures retain their true qualities for years to come so that you will always be able to enjoy your memories.

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How will I receive my Photolab print order?

We use Canada Post's Expresspost service to mail you your order.

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Can I pick up my order in a Photolab store?

Yes! Now, you can pick up your prints at selected stores. There will be no delivery charge for this service, please check out our website for store locations near you. We do not offer in-store pick-up on photo gifts.

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PhotoLab - My credit card number failed - What should I do?

Ensure that you are entering the correct credit card number and expiration date. If you are still having trouble, use the Contact Us form to explain your problem. Be sure to include any errors that you were given during your attempts. Do not include your credit card details.

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PhotoLab - What forms of payment do you accept?

For shipped orders, we accept MasterCard or Visa. For store pick-up orders, we accept credit cards, debit cards and cash.

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PhotoLab - How long will it take for my order to arrive?

Once you have placed your order, we may require up to 5 business days to process, print and prepare it for shipping. We use Canada Post's Expresspost service to deliver your order, which will require another 2 business days. Therefore, in total your order may take up to 7 business days for home delivery and up to 2-3 business days for store pick-up.

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PhotoLab - Why does the processing time take longer with TIFF files?

The system only processes JPEG files. TIFF files will be converted to JPEG upon receipt - this is why there will be a delay when processing the images after uploading. TIFF's are also fairly large files so sometimes they may be larger than the maximum resolution allowed. The best solution is to pre-convert the files to JPEG in an application such as Photoshop before upload - this will assure the quality of the file conversion.

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PhotoLab - How long does uploading take?

Depending on your connection to the Internet and file size that you are uploading, it takes about 2 to 3 minutes to upload a single 200KB file over a typical phone modem connection. For example, for 10 such images, it may take 30 minutes to complete the upload. If you have an ADSL, ISDN or a cable modem connection, your upload time will be much shorter.

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PhotoLab - How do I get my digital files from my computer to your service?

Click on the image of the camera on the home page. This will take you to our upload page, where you will be directed on how to upload a copy of your digital file to our servers for ordering.

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PhotoLab - What is the difference between printing at home and your prints?

We use the highest quality archival print paper to print your images. This will ensure your pictures do not fade and will retain their true qualities for years to come. Archival paper combined with the most technologically advanced printing equipment produces a quality print that not only gives you maximum performance from your digital camera, but is also far too difficult and expensive to do with home equipment.

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PhotoLab - How do I cancel my order?

Your order is considered accepted only if and when Photolab.ca sends an order receipt email to your email address titled, "Photolab Printing Receipt". Cancellation of an order is not possible after Photolab.ca has sent an order print completion and shipping notice email to you. If you wish to cancel an order that has not yet been accepted, you may request a cancellation through our English (contactus@photolab.ca) or French (serviceclientèle@photolab.ca) online support system. However, Photolab.ca fills orders quickly and may not receive your cancellation request before your order is processed.

If we are unable to cancel your order before it has been processed, be assured that you can return any unwanted items to us after you receive them. You will have the option of returning the items to us by mail or directly to your nearest in-store Photolab, whichever is more convenient for you.

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PhotoLab - Once I have uploaded, how do I order?

Once you have uploaded all the digital images you would like to order, you will be taken directly into the shopping cart, use the drop down menu beside each photo to select the print size or photo gift you desire.

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Pharmacy - Is there a limit to the number of e-prescriptions that can be placed at one time?

No. You can use e-prescription to complete all your refill orders.

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Pharmacy - Will I still receive health care counseling from my DRUGStore Pharmacist if I use the e-prescription?

Yes. When you pick-up your refill order, our Pharmacists will provide health care counseling and are available to answer any questions you might have.

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Pharmacy - Does e-prescription allow me to pay online?

No. You will pay for your order refill when you come into the store to pick it up.

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Pharmacy - Can any prescription be transferred?

Most prescriptions can be transferred. However, if your prescription is a benzodiazepine drug, it can only be transferred once and cannot be transferred again. Narcotic or Controlled drug prescriptions cannot be transferred at all. Your DRUGStore pharmacist will be able to assist you or answer any questions you might have about transferring prescriptions.

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Pharmacy - Can I use e-prescription any time of the day?

You can use the e-prescription service any time of the day, however, you can only pick up your prescription when the pharmacy is open.

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Pharmacy - Can the refill order be sent to me?

If your local DRUGStore Pharmacy currently delivers then yes you can have the prescription delivered to you upon request, at nominal delivery cost. However, you will have to contact your DRUGStore Pharmacy directly in order to request this service.

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Pharmacy - If I dropped off my prescription at another Pharmacy location, other than DRUGStore Pharmacy, can I still use e-prescription?

Currently the e-prescription service is only available for customers who dropped off their prescription at a DRUGStore Pharmacy location. However, contact your DRUGStore pharmacist and they will be able to assist you with this request.

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Pharmacy - Can I pick up my refill order from a different DRUGStore Pharmacy?

Yes, you can choose to pick up your refill order from any DRUGStore Pharmacy location within the same province. If you are moving or on holidays and wish to transfer your prescription to another province, please contact your DRUGStore pharmacist as there may be different requirements for transferring prescriptions in other provinces.

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Pharmacy - If I have a new prescription, can I use the e-prescription service?

No, currently e-prescription is only available for refills based on prescriptions that have already been dropped off personally at a DRUGStore Pharmacy.

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Pharmacy - Does my doctor need to set up an account?

The doctor does not have to set up an account. The e-prescription service works on the relationship we have with you. back to top

Pharmacy - Do I need to set up an account?

There is no account needed with e-prescription. We have developed a convenient and confidential method of capturing your prescription information each time you place an order, without having to set up an account.

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Pharmacy - Is the information confidential?

The information we collect is completely confidential. All we require is your date of birth, telephone number and the DRUGStore Pharmacy 9-digit prescription number. For additional information, please read the Privacy Policy.

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Pharmacy - Why do you need my date of birth?

Our ability to identify you by your date of birth helps us in protecting your privacy and assists us in validating you as our patient.

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Pharmacy - How do I sign up for the e-prescription service?

There is no sign up required. When you want to use the e-prescription service, just go to www.drugstorepharmacy.ca and click on . The entire process will only take a minute.

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Pharmacy - Can I use e-prescription if my doctor has changed?

No. You must inform your new doctor of the medications you are currently taking and your new doctor must authorize that he/she wishes you to continue on these medications. Please contact your DRUGStore pharmacist to ensure that your treatment is not interrupted and you continue to receive the appropriate medications.

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Pharmacy - How does e-prescription work?

You must personally drop off your prescription at any DRUGStore Pharmacy for the initial dispensing of your maintenance medication. When you would like your prescription refilled, you can use e-prescription to place your refill order.

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Pharmacy - How long does it take for a refill order to be processed by e-prescription?

We require a minimum of 24 hours to process your refill order. However, when using e-prescription, you select the date that you would like to pick-up your prescription.

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How can I order flowers?

Flowers can be purchased online at www.flowermarkets.ca, by phone at 1-800-472-7363 or directly by calling an individual store. Visit the store finder on our website to locate more information.

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